Maintaining good relationship with your tenants
While tenants may come and go, when you find a tenant who genuinely cares for your property as if it were their own, they’re worth their weight in gold.
In a competitive rental market where there’s high demand for quality homes, building and maintaining strong relationships with reliable tenants, with the support of your property manager, can be the difference between a vacant property and long-term stability.
Fostering good relationships with your tenants can only enhance the way in which properties are managed with the help of property managers, creating an efficient and positive rental experience.
It is important that from the start of a new tenancy, expectations surrounding the processing of communication between tenants, owners and property managers is made clear. As a landlord, you may prefer that all tenant communication is directed through your property manager, or you might be open to certain types of direct contact.
Whatever your preference, it’s crucial that tenants understand who to contact and how, for clarity of future communication.
Following that, how you communicate with your tenants or property manager is just as important. Whether over the phone or email, responding to enquiries in a timely, friendly and clear manner makes a difference. If you’re unsure or uncomfortable with direct tenant communication, don’t hesitate to lean on your property manager for support – that’s what they’re there for!
Addressing maintenance issues promptly is a key part of maintaining trust. While not all maintenance requests can be actioned immediately, there are some urgent or emergency repairs that should be actioned swiftly. In any case, acknowledging the request will go a long way.
Remember, the way your property is maintained reflects on you as the property owner. If you care for your property, keeping it in good condition, your tenants are more likely to maintain that standard of care. Perhaps it’s been some time since the property has been painted, or the carpets are wearing, or the security screens need replacing; investing in your property when needed is an important part of property investment ownership.
Your relationship with your tenants and your property manager plays a vital role in the success of your property investment. A great tenant who feels respected and heard is more likely to stay longer, take care of the property and help make your investment journey smoother.
CREDIT: REMAX AUSTRALIA
